Privacy Statement
Last updated: 25th June 2026
Graham Hart (Process Technology) Ltd respects your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use and protect personal information when you visit our website.
It covers for when you contact us, make an enquiry, apply for a role, or otherwise interact with us.
Graham Hart (Process Technology) Ltd is a UK company specialising in the design and manufacture of heat transfer and specialist pressure equipment. Our registered/contact address is:
Graham Hart (Process Technology) Ltd
Unit 4 Friars Industrial Estate
Bradford Road
Idle
Bradford
BD10 8SW
United Kingdom
Telephone: +44 (0)1274 617021
Email:
For the purposes of UK data protection law, Graham Hart (Process Technology) Ltd is the “data controller” for the personal information we collect and use.
1. Information we may collect
We may collect and process the following types of personal information:
- Your name, job title and company name.
- Contact details, including email address, telephone number and postal address.
- Information you provide when making an enquiry or requesting information about our products or services.
- Information relating to quotations, orders, projects, contracts, suppliers or business relationships.
- Recruitment information, such as your CV, employment history and application details, if you apply for a vacancy.
- Technical information about your use of our website, such as IP address, browser type, device information and pages visited.
- Any other information you choose to provide to us.
2. How we use your information
We use personal information for the following purposes:
- To respond to enquiries submitted by phone, email, website forms or other communication channels.
- To provide information about our products, services and technical capabilities.
- To prepare quotations, manage orders and deliver projects.
- To manage relationships with customers, suppliers, contractors and business contacts.
- To process job applications and manage recruitment.
- To improve, maintain and secure our website.
- To comply with legal, regulatory, accounting and tax obligations.
- To protect our business, staff, customers and systems.
The ICO says privacy information should explain the purposes of processing, the lawful basis, retention periods, individual rights and complaint rights, among other details.
3. Lawful basis for using your information
We only use personal information where we have a lawful basis to do so. Depending on the circumstances, we may rely on one or more of the following lawful bases:
- Contract: where processing is necessary to take steps before entering into a contract or to perform a contract with you or your organisation.
- Legal obligation: where we need to process information to comply with the law.
- Legitimate interests: where processing is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include responding to business enquiries, managing customer and supplier relationships, maintaining website security and promoting our services to business contacts.
- Consent: where you have given us clear permission to use your information for a specific purpose, such as certain marketing communications where consent is required.
The UK GDPR requires organisations to have a valid lawful basis when handling personal information.
4. Marketing communications
We may contact business customers or professional contacts with information about our products, services or company updates where permitted by law.
You can ask us to stop sending marketing communications at any time by contacting us using the details above or by following any unsubscribe instructions included in the communication.
We will not sell your personal information to third parties.
5. Recruitment
If you apply for a role with us, we will use the information you provide to assess your application, communicate with you about the recruitment process and carry out any necessary pre-employment checks.
If your application is unsuccessful, we will only keep your recruitment information for as long as necessary for recruitment, legal or administrative purposes, unless you agree that we may keep it for future opportunities.
6. Sharing your information
We may share personal information with:
- IT, website hosting and email service providers.
- Professional advisers, including accountants, auditors, insurers and legal advisers.
- Delivery, logistics or project partners where necessary.
- Regulatory authorities, law enforcement agencies or public bodies where required by law.
- Customers, suppliers or contractors where necessary for a project, enquiry or contract.
Where we use third-party service providers, we expect them to protect personal information and only use it in accordance with our instructions and applicable law.
7. International transfers
Where possible, we store and process personal information within the UK or the European Economic Area.
If we transfer personal information outside the UK or EEA, we will take appropriate steps to ensure that it is protected in accordance with applicable data protection law.
8. How long we keep your information
We keep personal information only for as long as necessary for the purpose for which it was collected.
This may depend on the nature of the information and our relationship with you. For example:
- Enquiry information may be kept for a reasonable period to allow us to respond and follow up.
- Customer, supplier, project and contract records may be kept for longer to meet legal, tax, accounting, warranty, insurance or business requirements.
- Recruitment information is kept only for as long as necessary for the recruitment process and related legal obligations.
9. Cookies and website analytics
Our website may use cookies or similar technologies to help it function properly, improve performance and understand how visitors use the site.
Cookies are small files placed on your device when you visit a website. You can control or delete cookies through your browser settings.
Website owner to confirm before publishing:
This section should be updated to list the specific cookies, analytics tools or tracking technologies used on the website, such as Google Analytics, server logs, embedded maps, videos or third-party plugins.
10. Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or online transmission is completely secure, so we cannot guarantee absolute security of information sent to us electronically.
11. Your data protection rights
Under UK data protection law, you may have rights including:
- The right to access your personal information.
- The right to correct inaccurate or incomplete information.
- The right to request deletion of your information in certain circumstances.
- The right to restrict or object to certain processing.
- The right to data portability in certain circumstances.
- The right to withdraw consent where we rely on consent.
- The right to object to direct marketing at any time.
To exercise your rights, please contact us using the details above.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the UK Information Commissioner’s Office, the UK regulator for data protection matters.
13. Changes to this Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on this page with an updated “last updated” date.